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product is missing two straps. * Easy To Install Universal Roof Rack: This rack needs to be mounted on the roof beams or roof bars, it is highly compatible with round bars Φ1.0" - 1.6" / Φ25 - 40 mm, flat bars 0.6" - 1.6" / 15 - 40 mm thick, and the width of the cross bar rack is <3.9" / 100 mm can be mounted, which is compatible with the size of most of the roof bars on the market. It is easy to install by tightening the screws at the bottom to fix it to the roof bars. * Strong & Heavy Duty: Our racks are made of high-strength thick alloy steel and high-quality plastics, the whole set of racks can withstand a dynamic load of 150 lbs / 68.0 kg, easy to load a large kayak without deformation or damage. In addition, our racks are added with rust-resistant coating for a long service life in the wind and rain. Note: Please check the load capacity of your car roof and crossbar rack when using to avoid crushing the roof.
*GENERIC CONDITION STATEMENT* This item has been handled/inspected, tested if needed by our listing staff to the best of their ability/knowledge and for an unknown reason arrived to our facility with an issue. This issue can either be a very minor/major cosmetic issue which most likely occurred during shipping such as a dent, indent, scuff, stain, scratch or knick. If not a cosmetic issue, it can be a function issue with the item itself or there could be certain parts missing to make the item complete from how it is sold originally. (See lister notes and photos attached of the issue stated as well as packaging condition)