When is payment due?
Payment is due by the deadline indicated in each auction catalogue. In general, you have 5 days to pick up and pay for your order, starting on Tuesday and ending on Saturday after an auction occurs. Our hours of operation are Tuesday-Saturday 10am-5pm, unless stated otherwise. We are closed Sunday and Monday.
What happens if I miss a payment or pick-up?
There are no exceptions to missing a pick-up and failing to pay for an order. Once the deadline passes, your items become forfeit, you receive a 15% restocking fee of your order total, your account gets automatically suspended, and you receive a strike. Your account gets restored once the 15% restocking fee is paid (you will still not receive your items), but after 3 strikes your account becomes permanently banned. Users caught creating new accounts to bypass the restocking fee will automatically be permanently banned.
Do you offer shipping?
Due to the nature of our business, shipping is not a viable option for us. All of our items are for pick up only, at our facility located in Barrie.
How do I pay?
Payment is done at our warehouse location. We accept cash, debit, credit (we do not accept Amex or prepaid credit cards) or e-transfer. E-transfers must be confirmed cleared by management before items can leave our location. Our e-transfer email is [email protected].
Please contact us via message on our website or by phone to inform us if you need to e-transfer because someone else is picking up your order on your behalf before they show up.
What else do I need to know about payment?
Our site is completely free to register and use. Any items won you pay the bid amount plus the auction standard 10% buyer's premium plus HST. Here's an example of how that all works together: You won 3 items that total $50 in bids. $50 + 10% buyers premium ($55) + 13% HST = $62.15
What happens if I refuse an item?
Any items that you won during an auction but no longer want are subject to a 15% restocking fee of the total (this amount is charged after premium and tax). For example, this means that if you won an item for $30 but no long wish to keep it, you will be charged $5.59 restocking fee.
You may only refuse an item at the time of payment and pickup. Once you leave our facility you can no longer refuse an item.
This restocking fee does not apply for items that fall under our warranty and returns policy.
How do I pick up my items?
Our pick-ups happen at our warehouse located at 282 King St, Unit 1 in Barrie. Our customer entrance and parking are located at the back of the building, so you will be required to drive to the back of the building to enter. Please drive around the building with caution! There may be other vehicles trying to turn out of the back or using the loading dock to pick up orders.
What should I expect when picking up large fragile items?
When purchasing certain large, expensive and fragile items such as TVs, we require customers to stick around for an in-person preview where our staff will remove the item from its packaging and set it up so that the customer can inspect and briefly test the item to ensure they are happy with the condition before packing it back up to transport. We have this in place because once these types of items have left our premises, our warranty no longer covers any physical damage or defects caused by mishandling or transport of these items. Customers have a right to refuse this process at the expense of forfeiting any warranty coverage on the item at all. If you happen to be purchasing a large TV, please ensure you bring your own help to load it into your vehicle and transport it carefully. We will not be responsible for any damage or defects caused to these items once they have left the premises.
What happens if I cannot pick up on time?
There are no exceptions for late pick-ups. We are constantly receiving new truckloads of product, so our storage space is extremely valuable. If something happens and you cannot pick up, please find someone to pick up on your behalf. Be advised if anyone picks up on your behalf you must inform our staff ahead of time by sending a message on our website and either e-transfer the amount owed or have them pay on your behalf as well. Any failure to pick up an order by the deadline will result in account suspension as explained above.
Can I schedule a pick-up time?
Unfortunately, due to the overwhelming number of requests, we had to disable our pick-up scheduling feature. We will be strictly running on a first-come first-serve basis.
What do I need to bring with me?
All members are required to bring government issued photo ID when picking up an order. This is done to protect us and our customers by ensuring items are picked up by the rightful winners. If photo ID is not presented at the time of pick-up, you will be unable to claim your items.
Can someone else pick up my order?
Of course! If you would like someone else to pick up your order, please use the messaging system on our website to let us know. You must provide their full name and have them bring their photo ID for confirmation upon arrival. Please note they will also need to pay for your order unless you e-transferred and cleared payment with our staff beforehand.