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Based on how rug is folded we determined it to be new the spot where the packaging has ripped is still clean and there is no apparent damage to the rug in that area. Ours has horizontal lines rather than vertical ones.
*GENERIC CONDITION STATEMENT* This Item has been deemed in NEW condition but the original sealed package has been opened for an unknown reason before arriving to our facility. This item has been handled or tested if needed by our listing staff to the best of their ability/knowledge and has been deemed complete and or working with no visible issues. The contents inside will still be in sealed bags and or cords untouched. Item may also appear in new unused condition but the bags inside have been previously opened and/or contents such as cables have been handled unwrapped. (See any photos attached of the item contents and packaging condition).