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Box opened to ensure that the display was not damaged during transport. *GENERIC CONDITION STATEMENT* This item arrived factory sealed but was opened by our staff to help identify the model, colour, or ensure the contents were not damaged if the packaging was also distressed. *GENERIC CONDITION STATEMENT* All TV's and monitors should be inspected at our facility before leaving. We will strongly urge you to ask our staff for assistance in checking the condition of your display during pick up. This is done for customer peace of mind and for warranty purposes. If you refuse the on-site inspection, then any damage to the display, screen or physical damage done by transportation or handling will void our warranty/refund (issues not caused by transport/handling will still be covered; for example, an issue with volume control or WiFi connectivity).