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Please note that this product has been heavily used. There are brown stains on the steam pipe that could not be removed despite attempts to clean them with alcohol wipes. The metal tray and sides have visible scratch marks, and the milk jug shows both dirt stains and scratches. Additionally, the descaling powder is missing from the original packaging. The product has only been tested for basic power functionality. (Please see photos) This item will not be eligible for our warranty unless the machine was descaled & cleaned using the manufacturer's instructions. If you require additional time for our warranty in order to clean these machines, please reach out to us before your specified warranty deadline. **Due to the high sensitivity and frequent upkeep of operation on these units, additional cleaning may be required. If not descaled with model specific cleaning product, the units may become clogged and will cause potential operational issues. Please refer to the manufacturers operations manual for detailed cleaning instructions.** *GENERIC CONDITION STATEMENT* This item has been handled/inspected/tested by our staff to the best of their ability/knowledge and it appears to be in excellent condition. However, this item appears to have been lightly tried once or a few times then returned to a major retailer. (See any photos attached)