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this item arrived to our facility fully put together meaning it has been previously assembled it seems that theirs an issue with the locking that causes the pole , handle to be stuck, this may be fixable, their are some scuffs on this item, this seems to be due to shipping and handling. see photos. mop pads are open and the cleaning solution is missing can be replaced.
*GENERIC CONDITION STATEMENT* This item has been inspected/handled by our listing staff for cosmetic issues/completion due to this item arriving previously assembled or installed. There may be cosmetic blemishes or residue from prior installation/setup and may require additional generic hardware if some have went missing during shipping. (See photos of item condition as well as package condition)