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There are minor scratch marks on the top/sides from previous use. There are coffee powder residue on the grinder and there are water stains on the water tank from previous use. The water hardness package has already been used previously. Tested for power and grinder function only. (Please see photos) This item will not be eligible for our warranty unless the machine was descaled & cleaned using the manufacturer's instructions. If you require additional time for our warranty in order to clean these machines, please reach out to us before your specified warranty deadline. **Due to the high sensitivity and frequent upkeep of operation on these units, additional cleaning may be required. If not descaled with model specific cleaning product, the units may become clogged and will cause potential operational issues. Please refer to the manufacturer's operations manual for detailed cleaning instructions.**