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Item arrived loosely packaged and missing a number of the packing materials but all the items essential pieces appear included. the item has signs of light use, there is dried coffee residue in the item and it appears the item has been cleaned. nothing that should effect use. tested for basic power only. This item will not be eligible for our warranty unless the machine was descaled & cleaned using the manufacturer's instructions. If you require additional time for our warranty in order to clean these machines, please reach out to us before your specified warranty deadline. Due to the high sensitivity and frequent upkeep of operation on these units, additional cleaning may be required. If not descaled with model specific cleaning product, the units may become clogged and will cause potential operational issues. Please refer to the manufacturers operations manual for detailed cleaning instructions.