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Please be aware that this item arrived without the outer bowl, the outer bowl lid, the inner bowls and the blade but these pieces can all be replaced and are sold seperately. tested for basic power only. https://www.ninjakitchen.com/ninjaus/parts_accessories/ice_cream_makers_pa Generic condition statement: *GENERIC CONDITION STATEMENT* This item has been handled/inspected, tested if needed by our listing staff to the best of their ability/knowledge and for an unknown reason arrived to our facility with an issue. This item has been deemed in new condition from our listing staff and shows no signs of use. This issue can either be a very minor/major cosmetic issue which most likely occurred during shipping such as a dent, indent, scuff, stain, scratch or knick. If not a cosmetic issue, it can be a function issue with the item itself or there could be certain parts missing to make the item complete from how it is sold originally. (See lister notes and photos attached of the issue stated as well as packaging condition)