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Please note that the manual is missing, it can be downloaded from here - https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf May require additional generic hardware to install the product. Only one key is provided. There are scratch marks on the back side of the metal plate and on the knobs. Tested for basic power only. (Please see photos) *GENERIC CONDITION STATEMENT* This item has been handled/inspected, tested if needed by our listing staff to the best of their ability/knowledge and for an unknown reason arrived to our facility with an issue. This item has been deemed in new condition from our listing staff and shows no signs of use. This issue can either be a very minor/major cosmetic issue such as a dent, indent, scuff, stain, scratch or knick. If not a cosmetic issue, it can be a function issue with the item itself or there could be certain parts missing to make the item complete from how it is sold originally. (See lister notes and photos attached of the issue stated as well as packaging condition) *GENERIC CONDITION STATEMENT* Additional generic hardware may be required for full assembly / installation. Generic hardware may include (but not limited to) screws, bolts, nuts, washers, power adapters / cables, HDMI cables, batteries, etc.