FAQ

What payment methods do you accept?

We accept Visa, MasterCard, debit or cash when checking out.

Can I turn down an item after I have won the bid?

Your bid is your bond – by registering with us you agree to honour all bids won or forfeit all your items and be banned from our future auctions. All items must be paid for. If you wish to reconsign the item for our next auction that is an option that can be discussed.

What is your return policy?

We do not accept returns. Items can’t be returned because of buyer’s remorse. (ie: my wife doesn’t like the colour or I decided I do not need it)

What is your warranty policy?

We offer a very generous 14-day warranty on all items won at our auction. Items can be returned at the next auction as long as we are notified within 14 days of your winning bid.

We stand strongly behind all our items and pride ourselves in the quality of service we provide our auction members. If an item you have won has a manufacturer defect, is damaged or incomplete, we will gladly refund your money or exchange the item if another one is available. We are human and if we miss something during our inspection process we will make it right for you. We want all of our customers to bid with confidence.

We strongly recommend that you check all of the items you won and notify us of any problems as soon as possible within the 14-day warranty period. Once the 14-day warranty period has passed we will no longer accommodate returns for any reason.

Can I come in and preview items ahead of the auction?

Yes! Preview times are between 10:00 and 11:30 am on the day of the auction. Unfortunately we are not open to the public during the week for drop-in previews as we are preparing for the next auction.

Do you take consignments?

Due to our overwhelming amount of inventory we are not taking any consignments at this time. We may be interested in buying overstock or liquidation items so feel free to contact us.

Where do you get all of your products?

We work with a few major online retailers and purchase truckloads of misguided and undelivered freight, cancelled online orders, overstock, shelf pulls, out/end of season, new open box, new distressed box, store demos and buyer’s remorse returns. We have 5-6 truckloads delivered each month which are thoroughly inspected by our staff.

Are your items new?

Almost all of the items we put up for auction will be brand new, new open box (contents factory sealed or contents handled and inspected by us), or new with distressed packaging due to shipping across Canada. Very rarely will we auction off used items. If we do, we will indicate it clearly during the auction.

Do you have specific times that items go up for auction?

Our items are put up for auction randomly at the discretion of the auction host. We do not have a catalogue that we follow. We recommend you show up early to avoid missing out on items you would be interested in.

What if I can’t take all the items I won with me on the day of the auction?

We can accommodate certain situations where an item is too large to be transported and you need to come back later in the week to pick it up. This must be confirmed with one of our staff. A $5 a day storage per item will be due at time of pick up for that item. We can store an item up until 14 days maximum.

Is there a minimum bid?

All lots start with a $5 minimum opening bid. We will not accept any bids below this as our auctions are time sensitive and our items are usually higher value.

What is the 10% buyer’s premium?

The 10% buyer’s premium is added to your winning bid amount. It is used to help fund the running of the auction (auctioneer, staff, etc).

Do you charge tax?

Yes, all items are subject to the mandatory HST of 13%, which is added to the total winning bid amount.

How do you calculate the total on items won?

Here’s an example for a $10 winning bid:

$10.00 Winning bid
+ $1.00 Buyer’s premium (10%)
= $11.00 Subtotal
+ $1.43 HST (13%)
= $12.43 Grand total